Warranty Replacement

Last Updated: Sept 2026

Manufacturer Warranty Coverage

All products sold on khriz.com are covered under the original manufacturer's warranty. Coverage and duration vary by brand and product, so check the individual product listing for specific details.

Because we source through authorized U.S. distribution channels, your warranty is legitimate from day one — it will not be voided simply because you purchased from us.

What Does the Warranty Cover?

Most manufacturer warranties cover:

• Defects in materials and workmanship under normal residential use.
• Faulty parts and mechanical or electrical failures that occur within the warranty period.

Warranties typically do not cover:

• Damage from misuse, abuse, neglect, or improper assembly.
• Unauthorized modifications or repairs.
• Normal wear and tear, consumable parts, or cosmetic damage that does not affect functionality.
• Commercial or rental use unless explicitly stated by the manufacturer.

How to Make a Warranty Claim

If you believe your product has a warranty-covered issue, please contact us first:

• Email us at contact@khriz.com with your order number, your name, a clear description of the issue, and any photos or videos that might help.
• Our team will review your claim and work with the manufacturer to determine the best resolution — repair, replacement parts, or in some cases a full replacement.
• If the manufacturer requires additional steps (such as registering the product or contacting an authorized service center), we'll guide you through the process.

Replacement Parts

We don't sell parts directly, but if your product is under warranty the manufacturer may be able to ship parts straight to you. Email us at contact@khriz.com and we'll help coordinate it.

What If My Item Arrives Damaged?

If your item arrives damaged, do not assemble or use it. Contact us immediately:

• Email contact@khriz.com with your order number and photos of the damage.
• We will arrange a replacement or issue a full refund at no cost to you.
• You will not be responsible for return shipping on damaged items.

Out-of-Warranty Support

If your product is outside the warranty period, we may still be able to help you connect with the manufacturer or an authorized service center for paid repairs or parts. Reach out and we'll point you in the right direction.

Contact Us

Have a question about your warranty or need help with a claim? We're here to help.